The Smart Lending and

Personal Finance Service.

Complimentary Service.

• 20 Years of Experience   • Assisted 100’s of People   • Over 40 Lenders  Banks on Our Panel

The Smart Lending and

Personal Finance Service.

Complimentary Service.

• 20 Years of Experience
• Assisted 100’s of People
• Over 40 Lenders Banks on Our Panel

20 years of experience

assisted 100’s of people

Over 40 Lenders Banks on Our Panel

Why choose M1 Finance?

We have over 20 years of experience in lending and personal financial services. We have assisted 100’s of people navigate the finance minefield and come out happy, whether they were first home buyers or investors.

We love being part of our client’s property journey. Seeing happy faces on our clients when once they have purchased their property is our motivation to continue to strive for the best outcome.

With over 40 lenders and banks on our panel, we have the choices that will help you to get the most suitable loan.

Having a combination of a Financial Advice background partnered with a long-term Real Estate service, allows us to structure your loan most effectively so you can pay off your loan sooner.

We understand the property market better than most. Our blended Real Estate business – M1 Realty, and M1 Finance business is witnessing changes in the property market firsthand.

This knowledge we share with you to give you the best service available.

Our service is complimentary, you are in good hands and with us….. It is all about YOU!

Compliments & Concerns

We always work hard to build strong and lasting relationships with our valued customers. By listening to your feedback, not only can we address any immediate concerns you may have, but we will also continually improve our products and services.

We know there are times when you may wish to compliment us on something we have done well and other times when you may wish to tell us we have not met your expectations.

Compliments

Our representatives are always delighted to know that they have succeeded in making your experience a pleasant and successful one. If one of our representatives has provided you with exceptional service in any way, please let us know using the details below, so that we can further encourage them via this feedback process.

Concerns

If for any reason, you do not feel that you have received the highest standard of care from us, we likewise encourage you to share this with us. We have developed a process that we believe makes it easy for you to tell us of your concerns and for them to be addressed quickly and fairly.

If you choose to contact us by mail or email, please make sure you provide as much detail as possible about your complaint.

Need an update on your complaint

If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.

Resolution

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event, we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation.

When we have completed our investigation, we will write to let you know the outcome and the reasons for our decision.

Taking it further

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by an independent party, the Australian Financial Complaints Authority:

Online:    www.afca.org.au
Email:      info@afca.org.au
Phone:    1800 931 678 (free call)
Mail:        Australian Financial Complaints Authority
                  GPO Box 3, Melbourne VIC 3001

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

Our Services

Residential Loan

Learn More

Commercial Loan

Learn More

Equipment Financing

Learn More

Self-managed super funds or SMSFs

Learn More

Our Mission Statement

We constantly strive to be the most trusted Real Estate Agency on the Gold Coast and provide the best possible outcome for our clients.

We promise to hear you, communicate regularly, and have complete transparency with you.

We want to be your forever Property Partner through your Real Estate Journey now and into the future. In our eyes it is all about YOU.

Book for your complimentary consultation